Returns & Exchanges
What is CW's return and exchange policy?
We stand behind our products and the custom decoration that goes into each and every item. It does not happen often, but if we do make a mistake with your order, we will replace your items immediately. Please review your design and the product size chart prior to ordering, as each order is made individually to your specifications and cannot be resold. For this reason, we cannot exchange or refund orders based on size discrepancy or customer errors (such as spelling, colors, etc) made during customization. If you find a problem with your order, please contact one of our customer service representatives at firstname.lastname@example.org, or call 1-877-793-1793 within 30 days of receiving your order and we will promptly address the issue.
Shipping charges are not refundable. If you order by phone, check your confirmation email immediately. We will do our best to reflect any changes after the order has been placed, but we cannot guarantee it.