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Customized World






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Frequently Asked Questions

Product Information

Customized World uses a high speed laser to cut intricate and delicate designs from durable fade free material. You will love the feel and look.

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Customized World offers Care Instructions for each item sold. The Instructions will be located on the tag. We recommend you follow these instructions to best care for your CW product. We strongly recommend washing your items inside-out in order to preserve the personalized design as long as possible.

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Customization

Yes, definitely! Email us at info@customizedworld.com, and we will take care of all your wishes the best we can!

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We charge $1 for each additional line of text. Please contact us if you need more lines than the order entry fields allow and we will assist you to customize the item the way you would like.

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Customized World can do custom logos or images and we are happy to do so without a set-up charge. However, some custom images do not lend themselves well to our process, so the best way to determine if we can use your image is to email it to us as either a pdf or jpg digital file (info@customizedworld.com). Once we receive your file, we will respond as soon as possible to let you know if your image is one we can work with or not.

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Placing an Order

1. You may place an order online by selecting the item, adding it to your shopping bag and using our SAFE & SECURE online checkout. You must "enable cookies" in order to use our SECURE checkout. If your Shopping Bag is saying it is empty when you attempt to add an item then you may need to enable your cookies.

2. You may also call our Toll Free number 1.877.793.1793 between the hours of 9:00 am- 5:00 pm PST. In case we are busy, you can leave a message and we will promptly get back to you.

3. Finally, you may order using a money order by simply printing out your shopping bag and sending it along with a money order for the full amount (to include shipping) to:

CUSTOMIZED WORLD

5554 Point Drive

West Bend, WI 53095

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If you have a coupon code, you may input this code in the "coupon code" section upon check-out. You will see your savings immediately upon clicking on the APPLY button. Only one coupon code is allowed per-purchase.

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Customized World accepts Visa, MasterCard, American Express, Discover, Paypal, Diners Club, Business Check, and Money Orders.

FOR CREDIT & DEBIT CARD ORDERS: Your account will be charged once your order has been processed.

FOR MONEY ORDERS: Money Orders should be made out to: Customized World. Please print out your completed online order form and send it along with your payment to the following address:

CUSTOMIZED WORLD

5554 Point Drive

West Bend, WI 53095

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Your shipping address is where you would like us to deliver your order. Your billing address is the same address as that of the credit card you used to place your order.

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If you desire to change an option within your order, you can contact us via email within 24 hours of placing your order and we will make every attempt to modify your order, but we cannot make any guarantees due to our quick turn-around times. Please direct all emails to info@customizedworld.com.

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No. If you choose the "gift wrap" option, your order will be sent out without an invoice. If you require an invoice for your records, please print out the invoice during the order process or email us and we will send you one by email.

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Please refer to the Orders & Returns section for instructions on returning items.

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Bulk Orders

Customized World offers various Wholesale options tailored to meet the growing demands of your business.

To inquire about the various wholesale opportunities and to find out which one is right for you, please email info@customizedworld.com and one of our Sales Reps will send you an informational package explaining the various options available.

Please include in the email:

- Name, Phone Number

- Business Name, Address, Phone, Fax

- Items you are interested in

- Anticipated Frequency and Volume of Ordering (helps to define your level of discount).

We look forward to working with you to increase your sales!
Customized World

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Special pricing is available for group orders. Please contact us by either phone (877-793-1793) or email (info@customizedworld.com) and give us as many details as possible and we will give you preferred pricing customized to your specific order.

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Shipping & Tracking

E-mail our customer service department at info@customizedworld.com or log on to WWW.USPS.COM and input the tracking number you received in your email.

All Tracking Numbers are emailed to you as soon as the order is shipped. If you have any questions, you may always call our Customer Service Toll Free number at 1-877-793-1793 between the hours of 9:00 am- 5:00 pm PST. In case we are busy, you can leave a message and we will promptly get back to you. You may also write us at:

CUSTOMIZED WORLD

5554 Point Drive

West Bend, WI 53095

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Customized World ships 99% of all Standard packages within 72 hours. As soon as we submit your package to USPS, it is scanned into their tracking system. Unfortunately, USPS has the tendency to update their tracking information ONLY when the package has arrived at the local sort facility (your post office). Please allow 5 business days from the day we submit your order to USPS for the tracking information to be updated. At which time, you should receive your package the same or next day.

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Unfortunately, at this time the only location CW ships to outside the United States and its territories is Canada.

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Our Policies

The Customized World Guarantee states that your item will be free of any type of defect. If there is a misprint, typo, alignment issue, or anything... you simply notify us via email or phone and we will arrange for the return of the item and an immediate refund or a replacement item...whichever you desire! We are here to make you happy, so simply let us know what we can do to make this happen and we will!

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Customized World will never sell, share, rent or otherwise release your information to other companies or organizations. We furthermore use the latest encryption techniques to ensure the highest degree of safety and therefore carry the Yahoo security certificate as proof that your financial information is perfectly safe with Customized World.

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Sorry. We do not offer any price adjustments.

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Technical Issues

Like many other sites, in order to use our site you must have your JAVASCRIPT ENABLED and ACCEPT COOKIES. To check this, go to TOOLS, then OPTIONS. Within the CONTENT and PRIVACY Tabs in MOZILLA is where you will check/enable these options. If you are using INTERNET EXPLORER, you will go to TOOLS, INTERNET OPTIONS. In the PRIVACY Tab, move this to MEDIUM. Then in the ADVANCED Tab, check the box to JAVA. These steps will enable your JAVASCRIPT and COOKIES and you will have a much more pleasant web shopping experience.

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Please contact us immediately at 1-877-793-1793 or info@customizedworld.com so we can assist you. These situations most likely occur when we occasionally close the site for scheduled maintenance, and we apologize for any inconvenience. The maintenance usually lasts just a short time, so we encourage you to try shopping the site later.

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